Non-tipping

Why no tips?

Here’s why: When a guest enters our salon he/she is every employee’s priority; we work as a team to ensure our guests have a relaxed, enjoyable experience – the Radiance experience. As many salons no longer permit adding the gratuity to the credit card or check total, our guests don’t have to plan ahead to have cash handy. They can just enjoy their scheduled service, as well as any unscheduled ones, without the stress of calculating tips.

Guests are always welcome to tip the team by treating them to lunch or coffee or anything else they think the team will enjoy. And, of course, individual monetary gratuities are always welcome during the holidays or for other special occasions.

 
 My hairdresser left!

OMG! My stylist is gone! What do I do?!

At Radiance everyone is trained to do your hair. The only difference is personality. We encourage all of our guests to get acquainted with all of our service providers. We have your formulas, we have the technique, everything required to seamlessly fill all of your needs. There’s no turbulence when fly Radiance!

 
 Why cant get the haircut of my youth?

 

Why is the haircut I’ve had for years so difficult achieve? I’ve changed stylists a couple of times, but no one is able to get it right.

Great question! Sadly, aging the process takes its toll everywhere – our joints, our skin, our memory . . . Why stop at the hairline? Accept your stylist’s suggestions, she has the expertise and knowledge to give the look you want with what you have. Also, Ask her about Aveda’s Invati hair regrowth system.

 
Cancellation Policy.png

Why do you have a cancellation policy?

Last-minute cancelations/reschedules, lates and no-shows cost us money. The revenue that space accounted for is gone forever! Therefore, we have a cancellation policy. It is posted at the front desks, on our website and our menus. Here it is:

"Your time has been reserved especially for you. If you are more
than five minutes late, we may not be able to accommodate as your
service will cut into another guest's scheduled time. Late arrival,
last-minute cancellation/reschedule, and no-show is subject to a fee
equaling 1/2 of your scheduled service.
We request that you give us 24-hour notice. Thank you."

 

What happens if I don’t like my color?

This statement is posted on our website:

“In the event that you are unhappy with your hair, let us know sooner rather than later. We honor our work up to one week after your service. Please note that our stylists' recommendations are based on years of education and experience.”

Hair Color Gone Wrong.jpg

The first course of action is not to have this happen at all. For this reason, all of our stylists are trained and required to provide a detailed consultation before any work is started. 

If a complaint comes in via phone or a review. We take a deep breath, get a much information from the guest as possible and hand it off to a manager. She collects information from everyone that was involved with, or observed, the guest and offers the guest a way (or ways) to rectify the problem. We require that the guest come in so we can see her hair. Oftentimes, there is a quick fix that can be done at the sink. As our goal is have happy guests, we always want the opportunity to correct a problem.
Please note that we do not refund for services rendered.

This statement is posted on our website:

“In the event that you are unhappy with your hair, let us know sooner rather than later. We honor our work up to one week after your service. Please note that our stylists' recommendations are based on years of education and experience.”

The first course of action is not to have this happen at all. For this reason, all of our stylists are trained and required to provide a detailed consultation before any work is started. 

If a complaint comes in via phone or a review. We take a deep breath, get a much information from the guest as possible and hand it off to a manager. She collects information from everyone that was involved with, or observed, the guest and offers the guest a way (or ways) to rectify the problem. We require that the guest come in so we can see her hair. Oftentimes, there is a quick fix that can be done at the sink. As our goal is have happy guests, we always want the opportunity to correct a problem.
Please note that we do not refund for services rendered.

Send your queries to radianceaveda@comcast.net, Attn: Trish Q&A